Remote Support
Every Secure Home Tech computer comes equipped with our remote monitoring and management software, giving you peace of mind and proactive protection throughout automated patching (included with the basic service). But sometimes, you need more than monitoring—you need a real person to step in and help. That’s where Secure Home Tech Remote Support comes in.
How It Works
For Seniors and Families:
- Available Exclusively to Subscribers: Remote Support is offered only to customers who have subscribed to the SecureHomeTech service.
- Secure Access: All sessions are protected by our enterprise-grade remote management tools and two-factor authentication.
- Flexible Billing:
- Rate: $150/hour
- Billing: In 15-minute increments
- Payment: All charges are billed to the credit card on file for your convenience.
Why Combine Remote Support with SecureHomeTech?
When you pair Remote Support with our SafeSecurePC solution, you get:
- Proactive + Reactive Protection: Our monitoring software prevents issues, and our technicians fix them fast when they occur.
- Enterprise-Level Security: Every remote session uses the same secure protocols trusted by businesses worldwide.
- Peace of Mind: No need to wait for an in-person visit—get help immediately from a trusted expert.
- Personalized Assistance: From setting up new devices to troubleshooting tricky problems, we’re here for you.
Common Remote Support Services
- Software troubleshooting and configuration
- Virus and malware removal
- Backup verification and file recovery
- Printer and peripheral setup
- Guidance on safe browsing and email practices
Security You Can Trust
- Every session is encrypted and authenticated. Your privacy and safety are our top priority.
Ready to Get Help?
If you’re a SecureHomeTech subscriber, you can request Remote Support
anytime by opening a ticket through our portal or by calling us at
Request Remote Support