SecureHomeTech, operated by OptfinITy, Inc., respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (https://www.securehometech.com), purchase our services, or interact with us through support channels.
1. Information We Collect
We collect information you provide directly to us when filling out forms, making purchases, or requesting support.
This may include your name, email address, phone number, billing and shipping address, and payment details.
We may also automatically collect technical information such as IP address, browser type, and device identifiers.
2. How We Use Your Information
We use your information to process orders, deliver services, provide technical support, and communicate updates or maintenance notices.
We also use the information to improve our products, services, and website performance.
3. Data Sharing
SecureHomeTech may share limited information with trusted partners, including Dell (for warranty and order fulfillment) and OptfinITy (our parent company responsible for IT management and support). We do not sell or rent your information to third parties.
4. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this policy and comply with applicable legal obligations.
5. Security
We use industry-standard security measures, including encryption, access controls, and multi-factor authentication, to protect your data from unauthorized access, alteration, or disclosure. Remote support sessions are encrypted and authenticated using two-factor verification (2FA).
6. Your Rights
You may request access, correction, or deletion of your personal information by contacting us at info@securehometech.com.
We will respond within a reasonable time in accordance with applicable law.
7. Technical Support (Remote and Onsite)
SecureHomeTech provides remote and onsite technical support services as part of its cybersecurity and maintenance solutions.
a) Remote Support: By requesting online assistance, the user expressly authorizes SecureHomeTech or OptfinITy technicians to temporarily access their computer using secure remote connection tools. All sessions are encrypted and protected
with two-factor authentication (2FA). Users can view all actions performed and revoke access at any time.
b) Onsite Support: Onsite support is currently available only within 20 miles of Springfield, VA.
Services are billed hourly, with a one-hour minimum and additional travel charges.
c) Limitation of Liability: SecureHomeTech is not responsible for data loss, indirect damages, or service interruptions
8. Contact Us
SecureHomeTech / OptfinITy, Inc.
7405 Alban Station Court, Suite B205
Springfield, VA 22150
Email: info@securehometech.com
Phone: 999-999-9999