Got Questions? We’ve Got Answers.
While this service is focused on helping seniors avoid scams and protecting their data, anyone who wants a safer, simpler computer experience can benefit.
To get started, click on our Get Started Page. On that page, you will provide us with the relevant data (computer selection, shipping address, payment information, etc.) and then be taken to a payment page. Upon payment verification, an order will be placed. This will start the process of procuring the computer. It takes approximately 2 weeks for us to obtain the computer, install the protective software and ship it to your location.
No, in order to participate in our service, you must purchase a new secure computer from Secure Home Tech.
Yes, if you are located within 20 miles of Washington, DC, we are able to provide a flat rate installation service, which you can select on the order form.
Our baseline service includes support in removing viruses, malware and other known threats. Additionally, should you need to restore files as a result of malware or accidental deletion, our service will include the restoration of files to your computer. Additional technical support such as problems printing, accessing email or other uses of the computer system can be available through our remote and onsite support plans.
Our service requires a 1 year commitment but is charged monthly. All services are billed a month in advance, which means you will pay for the January service on January 1st. You may cancel your service by completing the cancellation form. The service will be turned off at your next anniversary.
Our solution includes the following:
- Sentinel One Endpoint Protection Software – SentinelOne is an AI-powered cybersecurity protection platform. It uses machine learning end behavioral AI to detect and block known and unknown threats like malware and ransomware.
- MDR (Managed Detection and Response) – Our MDR Service is a Security Operations Center which monitors the Sentinel One Software to detect threats and to assist in removing threats?
- Backup Software – We provide an enterprise level backup software which will allow us to backup your documents, pictures and other system files.
- Remote Monitoring and Management Software (RMM Software) – Our RMM Software allows Secure Home Tech providers the ability to remotely connect to your machines. This same software will allow people to remotely access their machines
- Web Filtering Software – Our web filtering software is a security tool that controls access to online content by blocking or allowing websites and other internet content based on predefined rules. This software is used to enhance safety by restricting access to known malware sites and sites that are used in phishing attacks.
- Browser Security Software – Our browser security software works with Microsoft Edge, Chrome and Mozilla Firefox and to block problematic extensions while providing you with the ability to watermark real websites. For example, when you go to a real banking site, the software will put a personalized watermark on the website to let you know it is real and not fake.
Our baseline service includes support in removing viruses, malware and other known threats. Additionally, should you need to restore files as a result of malware or accidental deletion, our service will include the restoration of files to your computer. Additional technical support such as
problems printing, accessing email or other uses of the computer system can be available through other support options.
All of our computers come with a manufacturers 3 year warranty. By contacting Dell computer, you will be able to get their warranty support team to work with you in troubleshooting and fixing your computer.
Yes, our service is only available with one of our computer options, currently
provided on Dell computers. Since our software requires a certain level of specifications, we only provide this service on the computers we sell.
Our service requires a 1 year commitment but is charged monthly. All services are billed a month in advance, which means you will pay for the January service on January 1st. You may cancel your service by completing the cancellation form. The service will be turned off at your next anniversary.
Our software is designed to detect phishing attacks and prevent access to scam websites, but there is no guarantees we can stop everything. If that happens, we will restore the system and all of their documents, photos and other backed up data to a previous safe state using our backup software.
To obtain support, complete a support ticket by going to the Support Ticket Page, located here: Support Ticket Page. You will be asked to provide your computer name (which can be located on your computer background as well as attached as a label on the device), phone number and email address. You can also call 571-571-9150 and press option 2 for support.
Yes! Our solution includes the ability for you to have secure remote access using two-factor authentication, so you can assist them safely from any where. Each computer will be created with the email you signed up with and a randomly assigned password. When you setup this account initially, you will need to setup a 2FA Account.
Yes- to ensure every request is properly documented and routed to the right technician, all support begins with a ticket. Once a ticket is submitted, we’ll email you to confirm it has been assigned. If the issue can be resolved quickly via email, we’ll do that- otherwise, we’ll schedule a callback and let you know when to expect it. All support services, including phone callbacks, are available Monday through Friday, from 8:30 AM to 5:30 PM EST.
If we didn’t answer your question, please go to the Contact Us Page and send us your question.
System Control
We do not recommend that any end users use a login which has administrative access. When we setup the machine, we will create two accounts, a user account and an administrative account. You will have access to the administrative account should you wish to install any of your own software although we recommend not utilizing this account for anything other than installing software.
As an administrator, you have the ability to uninstall our software. When you do so, you lose protection and any guarantees which may be provided. If you do so within the first year of operation, you will still be responsible for the completion of the first year of service.
In order to keep this computer affordable, we do not install any software which requires a paid license such as Microsoft Office. However, we do include the following applications which are free to install and use:
- Microsoft Edge
- Google Chrome
- Windows Mail
- Adobe Reader
- LibreOffice (compatible with Microsoft Office®)
- Zoom